Privacy policy
Last updated: 23 October 2026
This English version is provided for convenience only. In case of any difference, the French version prevails.
You share information with us when you fill in a form on Facebook, Instagram or our website. This page explains, in plain terms, what we do with it. Our principle: collect only what we need to answer you, and use it for nothing else.
1. Who is responsible for your data?
MARSAULT PROPERTY MANAGEMENT, a single-shareholder simplified joint-stock company (SASU) with share capital of €1,000, registered office: 60 chemin des Tuileries, 30700 Saint-Siffret, France. SIREN 105 833 438, SIRET 105 833 438 00010, Nîmes Trade and Companies Register. Represented by Mathieu Marsault, president.
Any question about your data: contact@marsaultproperty.fr.
2. What information do we collect?
Through the Facebook / Instagram form
- first name, last name, phone number, e-mail (Meta may pre-fill them from your profile; you can change them before sending);
- town and type of property (flat, house, mas or villa, other);
- number of guests, whether there is a pool or outdoor space;
- status of the property: not let, let via Airbnb or Booking, or planned.
Through the website contact form: last name, first name, e-mail, phone number, location and type of property, number of bedrooms, capacity, pool, whether the property is already let, message.
Through the rating simulator: the simulator “How many stars could my holiday let get?” calculates your estimate in your browser. Your answers are only sent to us if you fill in the form offered after the result. In that case, we record your contact details (first name, e-mail, and phone number and message if you give them), the description of your property, your answers and the result shown.
If we work together: the information needed for the visit, the service agreement and its performance.
We never ask you for sensitive data (health, opinions, etc.). Our services are intended for adult property owners.
3. Why do we use it, and on what legal basis?
| What we do | Legal basis |
|---|---|
| Call you back after your request | Your consent (art. 6.1.a GDPR), given by sending the form |
| Contact you about rating your property, after the simulator | Your consent (art. 6.1.a GDPR), given by ticking the box on the form |
| Arrange the free advisory visit | Your consent and the pre-contractual steps taken at your request (art. 6.1.a and 6.1.b GDPR) |
| Offer you our concierge services | Same as above |
| Answer the message you sent through the website | Steps taken at your request, or legitimate interest in replying (art. 6.1.b and 6.1.f GDPR) |
| Conclude and perform a service agreement | Performance of the contract (art. 6.1.b GDPR) |
| Keep our accounts | Legal obligation (art. 6.1.c GDPR) |
| Keep evidence of our exchanges in case of a dispute | Legitimate interest (art. 6.1.f GDPR) |
You can withdraw your consent at any time, by e-mail. This does not undo what was done before.
What we do not do: we do not sell your data, we do not pass it to any third party for marketing, we do not send newsletters, and we do no profiling or automated decision-making about you.
4. The role of Meta (Facebook and Instagram)
When you fill in the form on Facebook or Instagram, your answers are first collected by Meta Platforms Ireland Limited (Dublin, Ireland), under its own privacy policy: www.facebook.com/privacy/policy. We then receive the information you entered. We have no access to your account or your activity on these networks.
Our website installs no Meta tracker.
Meta keeps the form answers for a period of its own. Once in our tools, we manage them in line with this policy.
5. Who can access your data?
Only MARSAULT PROPERTY MANAGEMENT and our technical service providers, acting on our instructions:
- IONOS SARL, website host;
- IONOS and Google (Gmail), for e-mail;
- Meta, for collecting the form as described in section 4.
We may also disclose information where the law requires us to.
6. Does your data leave the European Union?
Meta and Google (Gmail) may process data outside the European Union, in particular in the United States. These transfers rely on the safeguards provided by the GDPR: an adequacy decision of the European Commission (EU–US framework) or standard contractual clauses. Meta Platforms, Inc. and Google LLC are certified under the EU–US Data Privacy Framework.
7. How long do we keep it?
- Contact with no follow-up: 3 years after our last exchange, then deletion. If you ask us to stop, we delete straight away.
- Rating simulator: 12 months after sending, then automatic erasure. The link in the summary e-mail lets you erase everything sooner. To limit abuse, the IP address of the request is kept for 24 hours as a fingerprint (hash), never in plain text.
- Client: length of the agreement, then 5 years (the period during which a dispute can be brought to court).
- Accounting records: 10 years (article L.123-22 of the French Commercial Code).
8. Your rights
You can ask for access to your data, its rectification, its erasure, the restriction of its processing, object to its use and, in some cases, receive it in a reusable format (portability).
Write to contact@marsaultproperty.fr. We reply within one month. If we have doubts about your identity, we may ask for proof.
9. Complaints
If you believe your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority: www.cnil.fr. We would rather you talked to us first, but you are under no obligation to do so.
10. Cookies and trackers
This website uses no advertising cookies or audience-measurement tools, and installs no Meta tracker. A technical session cookie secures the contact form; it does not require your consent.
The same technical cookie secures the rating simulator form. During the tour, the simulator keeps your answers in your browser's session storage; they stay on your device and are erased when the tab is closed.
11. Security
We restrict access to your information to the people who need it and use password-protected tools. Contact exports are stored in a protected space and deleted once processed.
12. Changes
We may update this page; the date at the top shows the latest version.